![]() ![]() This in turn can make it difficult to identify areas where users may need assistance. You’ve told us that in large organizations, it’s often challenging to measure and manage employees’ end user experience with cloud services like Microsoft 365, because data such as utilization and technical support queries live in different places or previously was not even available. So far, it seems to be doing a good job of surfacing the information that is really important.Ensuring that all users have the best experience is imperative for any IT department. Overall, I think that Insights is going to be a really helpful feature. Figure 2: MyAnalytics says that I keep odd hours. Clicking the View Suggestions button reveals a message saying that I can reduce my stress by reserving one night a week away from work. In Figure 2, for instance, you can see that MyAnalytics is concerned because more than 30 percent of my meetings seem to happen outside of normal business hours. MyAnalytics uses statistical information from Outlook to provide you with details of how you are spending your time, with the goal of making you more efficient. If you click on this icon, it will take you into an Office 365 app called MyAnalytics. One more thing that I want to point out: If you look at the figure above, you will notice that there is a graph icon just above the insights. Incidentally, Outlook makes it easy to dismiss a task by marking it as done. Outlook is reminding me that I still need to do this. Orbitz sent me a message telling me that a hotel where I will be staying during an upcoming trip needs to know my approximate arrival time. In Figure 1, for example, you will notice that Orbitz is listed. This is definitely the sort of thing that I would want Outlook to remind me of.įinally, the last item on the list indicates that I have three outstanding tasks. The third thing on the list is a message indicating that I have a couple of unread messages that might be important. I am not really going to go into this one right now, because I plan to talk about the concept of important people in a future blog post. The second prompt gives you a chance to add names to Outlook's list of important people. It's essentially Outlook's way of telling you to reserve some time for yourself before someone else takes whatever time you have left. Outlook does this when it realizes that your calendar has been so jam-packed with meetings that you might not have time to get your actual work done. The first thing that you will see in the figure above is a reminder telling me to reserve time to focus. Figure 1: This is what the Insights feature looks like. Incidentally, I took this screen-capture from my own personal mailbox, so a bit of editing has been done to obscure people's names. When you do, you will see something similar to Figure 1. You can access Insights by clicking on the Insights button found within the Message tab. With that said, let me show you what Insights looks like. ![]() Although I am sure that Microsoft will refine the Insights feature over time, I think that Insights already proves to be a worthwhile addition to Outlook. I think that Insights will prove to be a far more effective tool for taming the Outlook beast. Those that didn't get caught by the spam filter were just way too easy to ignore, which kind of defeated the entire point of having a reminder. At least in my case, these messages often landed in my spam folder. Outlook-related Cortana reminders were often sent as e-mail messages. It was a good idea, but in practice it just didn't work very well. Insights is designed to remind you of things that you may have forgotten, such as responding to an important e-mail or following through on a commitment.Ī few years ago, Microsoft tried to use Cortana for a similar purpose. Thankfully, these are the types of problems that the Insights feature is designed to address. Obviously, I do my very best to be responsible and keep those types of things from happening, but I would be lying if I told you that I do a perfect job of managing my e-mail. As much as I try to stay on top of things, I admittedly sometimes forget to respond to an important e-mail or forget to do something that I have committed to. Like most of you, I seem to get a gazillion e-mail messages each day. Insights is a feature that is designed to help you to focus your attention where it is really needed. One of the more helpful features to show up in Outlook lately is something that Microsoft refers to as Insights. ![]()
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